What are your shipping times and costs?

Free express delivery on all orders — 2–4 business days in Switzerland and Europe, 4–7 days for the rest of the world.

You have 30 days to return an item, free of charge, via our returns portal. Full refund upon receipt.

What payment methods do you accept?

Credit card, TWINT, Klarna, Apple Pay and Google Pay. Secure payment with 256-bit encrypted SSL protocol.

How do you guarantee the authenticity of Labubu figurines and Mirumi robots?

Each piece is rigorously inspected according to a strict protocol: verified official Pop Mart QR code, tilting holographic sticker, weighing of the sealed box to the exact gram, and a full electronic test for Mirumi.

How do I track my order?

A confirmation email with your tracking number is automatically sent to you as soon as the package leaves our warehouses.

Help Center

How can we help?

Q: How do I contact customer support?

Our team is available 7 days a week via the Contact page and by email at support@mirumi-official.com. A response is guaranteed within 4 business hours.

Answers to the most frequently asked questions. Our team is also available to answer you live from Monday to Friday.

Order & delivery

Delivery Times & Costs

Free express shipping in 2–4 days to UK, US & Europe.
Returns & Refunds

30-day hassle-free returns with full refund guarantee.
Authenticity & Inspection

100% individual quality check before every dispatch.

Contact

A question? Write to us.

Our team will respond to you within 4 hours, Monday through Friday.

E-mail : support@mirumi-official.com

Horaires : Mon–Sun · 9 am–6 pm

Frequently Asked Questions (FAQ)

What are the delivery times and shipping costs? +

Free express shipping on all orders — 2–4 business days within Switzerland, the UK and Europe, 4–7 business days worldwide.

How do returns and refunds work? +

You have 30 days to return any item for free via our returns portal. Full refund guaranteed upon receipt and inspection.

What payment methods are accepted? +

Credit Card (Visa, Mastercard, Amex), Apple Pay, Google Pay, Klarna and TWINT. 100% secure payment with 256-bit SSL encryption.

How do you guarantee authenticity for Labubu figures and Mirumi robots? +

Every piece undergoes strict verification: scannable Pop Mart QR code, colour-shifting holographic seal, exact sealed box weight, and complete electronics test for Mirumi.

How can I track my order? +

A tracking confirmation email with a live tracking link is automatically sent to you as soon as your parcel is dispatched.

How do I contact customer support? +

Our Geneva team is available 7 days a week via our Contact page or by email at support@mirumi-official.com. We reply in under 4 hours.

Still stuck?